Valerie Pearcy is the Director of Customer Care for Hoover’s, where she has worked since 1997. In her current role she works as part of Hoover’s Customer Experience department, with primary responsibility for customer education, feedback, and support. In this capacity she also advises the business on areas of improvement in the customer lifecycle to enhance the customer experience. Valerie has been a member of the core teams for many of the company’s major redesign and product launches since 2002.
Her other positions have involved overseeing Quality Assurance, third-party vendor relationships, and leading various editorial teams. Prior to joining Hoover’s, she worked in other fields including academic survey research. Valerie has a B.A. from Smith College and an M.A. from the University of Texas at Austin, where her graduate work focused on design history.