Noel has been in the Customer Experience field for 20 years beginning as a user manual writer for Apple peripheral products (where the manuals served as interface specifications). He has been at Travelocity for 7 years total with some boom-time off to try a Travel startup in Europe followed by a very brief stint at Scient/Austin and a truly productive year at Prodigy before it was bought and shut down.
As Director, Customer Experience at Travelocity, he introduced the company to the roles of Information Architect and Front End Technologist and built out the amazing teams currently in place. He is now business owner of customer profiles and the Interactive Voice Response system. He also owns Travelocity’s mobile strategy.
He invested some quality and quantity time earning three undergrad degrees in Video/Film, Marketing and English at SMU. In May ’07, he’ll complete the Executive MBA course at SMU/Cox School of Business. His absolutely stunning and brilliant wife, Noel (yes), and his handsome and daring twin boys are counting the minutes until his courses are done and they can have their husband and dad back.