For the last twelve years, I have been with Harvard Business SchoolPublishing, publisher of the Harvard Business Review, HBS case studies,and HBS Press books. The early part of my work at HBSP had me doingtech support, database administration, desktop application/UIdevelopment, and Intranet design and development. For the last fiveyears I have been a system administrator, developer, business analyst,and usability resource for our e-commerce site.
My new position as Findability and Metrics Analyst was recently createdin response to HBSP’s renewed focus on online customer experience. Inthis position, I’m helping to lead efforts to improve our site searchand SEO. I’m also implementing new reporting tools and leading aconsumer electronics research team to evaluate how new devices willchange our customers’ content consumption habits.